FAQ & Troubleshooting

Last updated 4 months ago

Basic question during installing the app that you could meet and also provide some solution to fix the installing issues. If these answer could not be, raise new ticket to http://inspireui.ticksy.com

Can I release the app to both iOS and Android?

Yes, as this is made by React Native framework which upport to release for both iOS and Android, please discover more the framework from https://facebook.github.io/react-native/docs/getting-started.html

Does it include full source code package and easy to customize ?

Yes, you will get the full source code package and also the free Wordpress plugins, it is not required technical or development skills to use as easy to installing by using the Expo tools (http://expo.io)

Will i get the free upgrade on next comming version ?

Yes you will get the free upgrade with more awesome features coming, please follow the change logs to see the detail update. You will get the notify email for new version update on stores.

My Android simulator not run with Expo ?

First make you you can open the Android simulator successful by using Genymotion, then selec the Lan option from Expo XDE config and run the project from Device button

Resolve issue "Could not connect to development server" ?

First, make sure your have run "yarn install" or "npm install" to create the node_modules folder

Then, try the press the Restart button from Expo and Ctrl+R (Window) or Command+R (MacOS) to reload the project on simulator. We will able to see the Building Javascript bundle..xxx% at bottom of the simulator.

404 error page when process the payment ?

  1. First solution:

  • First, we need to create a page and name it "mstore-checkout" and remember don't set any parent page for it, then set page template to"page custom template

  • You need to install the mstore-checkout plugin at the first place.

Below is the screenshot for how to setting:

2. Second solution is copy the mstore-checkout.php to your wordpress template folder.